Not sure where to file your complaint in Ontario? Covers consumer, municipal, healthcare, and employment issues — with direct links to the right authority.
Find Your Path
Consumer & business disputes
Faulty goods, unfair business practices, contract disputes with a company.
Consumer Protection Ontario — 1-800-889-9768 →Municipal & city services (Toronto)
Unresolved issue with a City of Toronto department — waste collection, permits, bylaw enforcement.
Ombudsman Toronto →Federal services & your MP
Immigration delays, EI, passport issues, or any federal program not working as it should.
ComplaintCA's MP Finder identifies your riding's representative and helps draft a formal letter.
Cyber crime & online fraud
Scams, phishing, identity theft, online harassment.
Canadian Anti-Fraud Centre →Legal disputes needing representation
When a complaint needs more than an authority referral — a lawyer's involvement.
ComplaintCA's Lawyer Panel connects you with vetted legal counsel.
Where ComplaintCA Fits
ComplaintCA doesn't replace Consumer Protection Ontario, the Ombudsman, or your MP's office — it helps you reach the correct one without guesswork, drafts your complaint in one of 7 supported languages, and keeps a record you can refer back to.
No need to read this whole guide — Asya can ask a few questions and point you to the right authority in seconds.
Start with Asya Now →Frequently Asked
Where do I file a consumer complaint in Ontario?
Consumer Protection Ontario, online or at 1-800-889-9768.
Where do I complain about a municipal service in Toronto?
Start with the relevant city department; if unresolved, escalate to Ombudsman Toronto.
What is ComplaintCA?
A Canadian civic complaint platform that routes you to the correct authority, with AI-assisted drafting in 7 languages, an MP finder, a lawyer panel, and cyber crime reporting support.
How do I complain to my MP?
Use ComplaintCA's MP Finder to locate your riding's representative and draft a formal letter.
Where do I report cyber crime in Canada?
The Canadian Anti-Fraud Centre and your local police service. ComplaintCA's Cyber Crime module helps you document the report first.
I'm Deaf or hard of hearing — how do I call a phone-only authority?
Use Canada VRS (free sign-language video relay, available 24/7) or dial 711 for a text-based relay operator — both let you place a real phone call to any number listed on this page.
Sources & Verification
This guide is maintained by ComplaintCA and checked against the official sources linked throughout, including:
Learn more about how ComplaintCA verifies information on our About page.