Where ComplaintCA Fits
ComplaintCA doesn't replace Consumer Protection Ontario, the Ombudsman, or your MP's office — it helps you reach the correct one without guesswork, drafts your complaint in one of 7 supported languages, and keeps a record you can refer back to.
No need to read this whole guide — Asya can ask a few questions and point you to the right authority in seconds.
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Frequently Asked
Where do I file a consumer complaint in Ontario?
Consumer Protection Ontario, online or at 1-800-889-9768.
Where do I complain about a municipal service in Toronto?
Start with the relevant city department; if unresolved, escalate to Ombudsman Toronto.
What is ComplaintCA?
A Canadian civic complaint platform that routes you to the correct authority, with AI-assisted drafting in 7 languages, an MP finder, a lawyer panel, and cyber crime reporting support.
How do I complain to my MP?
Use ComplaintCA's MP Finder to locate your riding's representative and draft a formal letter.
Where do I report cyber crime in Canada?
The Canadian Anti-Fraud Centre and your local police service. ComplaintCA's Cyber Crime module helps you document the report first.
I'm Deaf or hard of hearing — how do I call a phone-only authority?
Use Canada VRS (free sign-language video relay, available 24/7) or dial 711 for a text-based relay operator — both let you place a real phone call to any number listed on this page.
Sources & Verification
This guide is maintained by ComplaintCA and checked against the official sources linked throughout, including:
Learn more about how ComplaintCA verifies information on our About page.
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