Where ComplaintCA Fits
ComplaintCA doesn't replace your Patient Ombudsman, Patient Care Quality Office, or physician college — it helps you identify the right one and drafts a clear, factual complaint in one of 7 supported languages, so you walk in prepared.
No need to read this whole guide — Asya can ask a few questions and point you to the right body in seconds.
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Frequently Asked
Who do I complain to about a hospital or long-term care home in Ontario?
Ontario's Patient Ombudsman, at 1-888-321-0339 — once you've already raised it with the organization directly.
Where do I complain about a doctor's conduct?
Your province's College of Physicians and Surgeons. In Ontario, that's the CPSO at 1-800-268-7096.
Who handles healthcare complaints in British Columbia?
The Patient Care Quality Office for your regional health authority — for example Vancouver Coastal Health at 1-877-993-9199.
Is there a federal health complaint body?
Healthcare is mostly provincial jurisdiction. The federal exception is a suspected Canada Health Act violation, raised via Health Canada at 1-866-225-0709.
What is ComplaintCA?
A Canadian civic complaint platform that routes you to the correct authority, with AI-assisted drafting in 7 languages, an MP finder, a lawyer panel, and cyber crime reporting support.
I'm Deaf or hard of hearing — how do I call a phone-only authority?
Use Canada VRS (free sign-language video relay, available 24/7) or dial 711 for a text-based relay operator — both let you place a real phone call to any number listed on this page.
Sources & Verification
This guide is maintained by ComplaintCA and checked against the official sources linked throughout, including:
Learn more about how ComplaintCA verifies information on our About page.
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