Where ComplaintCA Fits
ComplaintCA doesn't replace the CCTS — it helps you draft a clear, factual complaint to your provider (the required first step), in one of 7 supported languages, so you have a solid record if you need to escalate to the CCTS.
No need to read this whole guide — Asya can ask a few questions and draft your telecom complaint in seconds.
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Frequently Asked
Can I complain to the CCTS right away?
No — you need to have already tried to resolve it with your provider directly.
Is the CCTS free?
Yes, for individual consumers and small businesses.
What does the CCTS do with my complaint?
If it's within their mandate, they send it to your provider and mediate as an independent third party.
What is ComplaintCA?
A Canadian civic complaint platform that routes you to the correct authority, with AI-assisted drafting in 7 languages, an MP finder, a lawyer panel, and cyber crime reporting support.
I'm Deaf or hard of hearing — how do I call a phone-only authority?
Use Canada VRS (free sign-language video relay, available 24/7) or dial 711 for a text-based relay operator — both let you place a real phone call to any number listed on this page.
Sources & Verification
This guide is maintained by ComplaintCA and checked against the official sources linked throughout, including:
Learn more about how ComplaintCA verifies information on our About page.
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