Required First Step: Your Utility's Own Process
Every regulator above expects you to have already filed a complaint directly with your electricity or gas provider and given them a chance to respond. Keep your account number, the dates you contacted them, and their response — you'll need it to escalate.
Where ComplaintCA Fits
ComplaintCA helps draft the initial complaint to your utility and the escalation to your provincial regulator, with the account details and timeline these bodies typically require.
Frequently Asked
Who do I complain to about my electricity bill in Ontario?
Your utility first, then the Ontario Energy Board if unresolved.
Who regulates utility complaints in BC?
The BC Utilities Commission, after you've tried resolving it with the utility directly.
Who regulates utility complaints in Alberta?
The Alberta Utilities Commission, including unfair or incorrect rate charges.
How do I complain about Hydro-Québec?
File with Hydro-Québec's complaints office first, then appeal to the Régie de l'énergie, whose decision is final.
Do I have to contact my utility before the regulator?
Yes, in every province — regulators expect proof you tried resolving it directly first.
What is ComplaintCA?
A Canadian civic platform that identifies the correct authority for a complaint, drafts it with AI in 7 languages, and helps track it through to resolution.
I'm Deaf or hard of hearing — how do I call a phone-only authority?
Use Canada VRS (free sign-language video relay, available 24/7) or dial 711 for a text-based relay operator — both let you place a real phone call to any number listed on this page.
Sources & Verification
This guide is maintained by ComplaintCA and checked against the official sources linked throughout, including:
Learn more about how ComplaintCA verifies information on our About page.
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