Billing errors, unexplained rate increases, or a service issue with your power or gas utility — every province has an independent energy regulator, but you have to go through your utility's own complaints process first.
Required First Step: Your Utility's Own Process
Every regulator below expects you to have already filed a complaint directly with your electricity or gas provider and given them a chance to respond. Keep your account number, the dates you contacted them, and their response — you'll need it to escalate.
Energy Regulators By Province
Ontario
British Columbia
Alberta
Quebec
Manitoba
Saskatchewan and other provinces
Saskatchewan's power and gas utilities (SaskPower, SaskEnergy) are Crown corporations without a separate independent complaints commission in the same structure as OEB or BCUC — if their own complaints process doesn't resolve things, Ombudsman Saskatchewan can review how the Crown corporation handled your complaint. Ask Asya above for the current contact in your specific province.
Where ComplaintCA Fits
ComplaintCA helps draft the initial complaint to your utility and the escalation to your provincial regulator, with the account details and timeline these bodies typically require.
Not sure which regulator applies to your utility? Ask Asya first.
Start with Asya Now →Frequently Asked
Who do I complain to about my electricity bill in Ontario?
Your utility first, then the Ontario Energy Board if unresolved.
Who regulates utility complaints in BC?
The BC Utilities Commission, after you've tried resolving it with the utility directly.
Who regulates utility complaints in Alberta?
The Alberta Utilities Commission, including unfair or incorrect rate charges.
How do I complain about Hydro-Québec?
File with Hydro-Québec's complaints office first, then appeal to the Régie de l'énergie, whose decision is final.
Do I have to contact my utility before the regulator?
Yes, in every province — regulators expect proof you tried resolving it directly first.
What is ComplaintCA?
A Canadian civic platform that identifies the correct authority for a complaint, drafts it with AI in 7 languages, and helps track it through to resolution.
Sources & Verification
This guide is maintained by ComplaintCA and checked against the official sources linked throughout, including:
- Ontario Energy Board
- BC Utilities Commission
- Alberta Utilities Commission
- Régie de l'énergie (Quebec)
Learn more about how ComplaintCA verifies information on our About page.