Quick Answer
Contact the NSLSC by phone (1-888-815-4514) or secure message in your account — there's no public email. If it isn't resolved, escalate to Service Canada's Office for Client Satisfaction (1-866-506-6806), then your Member of Parliament for a stuck file. Quebec students use AFE, not the NSLSC.
Where ComplaintCA Fits
ComplaintCA doesn't replace the NSLSC or ESDC — it helps you draft a clear, factual, and well-documented complaint in one of 7 supported languages, so you have a record ready if you need to escalate.
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Frequently Asked
How do I file a complaint against the NSLSC?
Contact the NSLSC through its secure online messaging system or by phone. If unresolved, escalate to Service Canada / ESDC, which oversees the NSLSC.
Is there an ombudsman for Canada Student Loans?
No dedicated ombudsman exists. Unresolved disputes escalate to Service Canada / ESDC, or to your MP's office, which can request a status update on a stuck file.
How is Quebec's student loan system different?
Quebec runs its own program, Aide financière aux études (AFE), instead of the NSLSC. Complaints and requests for review go to AFE, not the NSLSC.
What if the NSLSC made a billing or repayment error?
Document it with your account statements and contact the NSLSC's secure messaging system first. Keep every message — you'll need the record if you escalate.
How do I contact the NSLSC by phone or email?
Call the National Student Loans Service Centre at 1-888-815-4514, or use the secure messaging system in your NSLSC online account. The NSLSC doesn't publish a public email address, so keep a copy of every message you send.
What is ComplaintCA?
A Canadian civic complaint platform that routes you to the correct authority, with AI-assisted drafting in 7 languages, an MP finder, a lawyer panel, and cyber crime reporting support.
I'm Deaf or hard of hearing — how do I call a phone-only authority?
Use Canada VRS (free sign-language video relay, available 24/7) or dial 711 for a text-based relay operator — both let you place a real phone call to any number listed on this page.
Sources & Verification
This guide is maintained by ComplaintCA and checked against the official sources linked throughout, including:
Learn more about how ComplaintCA verifies information on our About page.
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