Where ComplaintCA Fits
ComplaintCA doesn't replace Canada Post's support ticket system or the Ombudsman — it helps you draft a clear, factual complaint or appeal, in one of 7 supported languages, with the documentation laid out the way the Ombudsman expects.
No need to read this whole guide — Asya can ask a few questions and draft your complaint in seconds.
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Frequently Asked
Can I appeal to the Ombudsman right away?
No — you need a closed service ticket from Canada Post customer service first.
What should I check before contacting anyone?
The expected delivery date, your address accuracy, and Canada Post's service alerts.
How long does the Ombudsman take?
They aim to follow up within 5-10 business days.
What is ComplaintCA?
A Canadian civic complaint platform that routes you to the correct authority, with AI-assisted drafting in 7 languages, an MP finder, a lawyer panel, and cyber crime reporting support.
I'm Deaf or hard of hearing — how do I call a phone-only authority?
Use Canada VRS (free sign-language video relay, available 24/7) or dial 711 for a text-based relay operator — both let you place a real phone call to any number listed on this page.
Sources & Verification
This guide is maintained by ComplaintCA and checked against the official sources linked throughout, including:
Learn more about how ComplaintCA verifies information on our About page.
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