Lost package or unresolved Canada Post ticket? Learn the required first step and how to escalate to the Canada Post Ombudsman, with direct links.
Find Your Path
1Check the basics first
Confirm the expected delivery date has passed, double-check the address was correct, and check Canada Post's service alerts for known delays in your area.
2Open a support ticket
If the package still can't be found or the issue isn't resolved, ask Canada Post to start an investigation by opening a support ticket.
Canada Post Support →3Appeal to the Ombudsman (final authority)
Once your ticket is closed and you're not satisfied, appeal to the Office of the Ombudsman with your documentation (receipts, ticket number, correspondence). Expect a follow-up within 5-10 business days.
Canada Post Ombudsman — Submit an Appeal →Where ComplaintCA Fits
ComplaintCA doesn't replace Canada Post's support ticket system or the Ombudsman — it helps you draft a clear, factual complaint or appeal, in one of 7 supported languages, with the documentation laid out the way the Ombudsman expects.
No need to read this whole guide — Asya can ask a few questions and draft your complaint in seconds.
Start with Asya Now →Frequently Asked
Can I appeal to the Ombudsman right away?
No — you need a closed service ticket from Canada Post customer service first.
What should I check before contacting anyone?
The expected delivery date, your address accuracy, and Canada Post's service alerts.
How long does the Ombudsman take?
They aim to follow up within 5-10 business days.
What is ComplaintCA?
A Canadian civic complaint platform that routes you to the correct authority, with AI-assisted drafting in 7 languages, an MP finder, a lawyer panel, and cyber crime reporting support.
I'm Deaf or hard of hearing — how do I call a phone-only authority?
Use Canada VRS (free sign-language video relay, available 24/7) or dial 711 for a text-based relay operator — both let you place a real phone call to any number listed on this page.
Sources & Verification
This guide is maintained by ComplaintCA and checked against the official sources linked throughout, including:
Learn more about how ComplaintCA verifies information on our About page.