DoorDash support is built to be used in the app, and the fastest outcome nearly always comes from the Self-Help screen rather than a phone call. The catch is what you receive: DoorDash often offers credit that only works on DoorDash, so the wording of your request decides whether you get your money back or a coupon.
Credit, refund or redelivery: know what to ask for
DoorDash says the Self-Help options inside an order match what a live agent can offer: a refund, credit or redelivery. The default can lean toward credit. If you want the money returned to your card, say so in the request and ask for a refund to the original payment method. Credit is fine when you plan to order again, but it cannot be spent anywhere else.
| Channel | Details |
|---|---|
| App | Orders, the order, Help, then Missing or incorrect items |
| Phone (Canada) | 855-431-0459, open 24 hours |
| Chat and website | help.doordash.com |
Report it the same day
Photos taken at the door carry more weight than a description written later. Photograph the bag, the receipt and the item that is wrong, and report from the order screen straight away. For a missing item, name it exactly. For a late order, note when it was promised and when it showed up.
When the problem is bigger than a missing fry
- An order never arrived but was marked delivered: report it in the app, then check whether you were charged. A card chargeback is the fallback if you paid by credit card (guide).
- Allergen or safety concern: contact the restaurant and your local public health unit. A delivery app cannot inspect a kitchen.
- Subscription or fee charges you did not expect: look at the receipt breakdown, and ask support to explain every line before you dispute it.
If DoorDash refuses
Ask for the decision in writing in the same chat. Keep the full conversation, because you will need it as evidence. A card issuer can review a chargeback for an order that never arrived, and a pattern of unfair charges or fees can be reported to your provincial consumer office. In Ontario that is Consumer Protection Ontario at 1-800-889-9768.
Share your order details with Asya and get a DoorDash message that asks for the right remedy.
Write My DoorDash Request →Frequently Asked
What is DoorDash's customer service number in Canada?
DoorDash lists 855-431-0459 for customers in Canada. Chat and phone support are available around the clock.
How do I report a missing item?
Open the order in the app, tap Help, choose Missing or incorrect items and follow the steps. You may be offered a refund, credit or redelivery.
DoorDash gave me credit instead of a refund.
Ask support in the same chat for a refund to your original payment method. If the order never came and they refuse, ask your card issuer about a chargeback.
Who handles food that made me sick?
Your local public health unit inspects the restaurant. Also report it to DoorDash so the order is on record.
Problems with the driver
If the issue is behaviour rather than food, use the app's Help section for that order and describe what happened with the time. In an emergency or if you feel unsafe, call 911 first. Keep any messages from the driver and the delivery photo the app shows.
Sources & Verification
Support options are listed from DoorDash's Canadian help centre.
ComplaintCA is not affiliated with DoorDash. App menus and refund rules change often, so use the options you see in your own app. General information only.